TERMS & CONDITIONS OF OUR CATERING SERVICES

1. Definitions
1.1. “Booking” means an agreement for any catering and services entered into by you and which is accepted by us in accordance with these terms and conditions.
 
1.2. “Cancellation Costs” means £500 in respect of the unrecoverable costs related to catering and event planning that we incur in connection with a cancelled Booking.
 
1.3. “Catering Fees” means the charges payable by you to us in respect of catering and event planning services provided in relation to your Booking.
 
1.4. “PSbyPM” means Paella Shack by Paella Market Ltd
 
1.5. “Confirmation Documents” means any documents, letters or emails of confirmation from us or from PSbyPM or generated by the booking system for the Venue on our behalf to you on or around the time of making a Booking setting out inter alia the details of your Booking, payment terms and any additional special terms and conditions in addition to these terms and conditions that might be applicable to your booking.
 
1.6. “Scheduled Payments” means the amounts due to be paid by you to us in respect of the Catering Fees for your Booking by the due dates that are confirmed to you at the point of making your Booking and in the Confirmation Documents, including any initial payments or deposits to confirm your Booking, stage payments, final balance payments and damage deposits.
 
1.7. “Services” means any products and services purchased by you and which are provided by a Supplier.
 
1.8. “Supplemental Information” means any additional information provide to you by us or PSbyPM that relates to your Booking or your event e.g. the Welcome Pack, brochure and FAQs.
 
1.9. “Supplier” means any third party providing services at the Venue or in relation to your event.
 
2. General
2.1. Bookings are between Paella Market Ltd and you.
 
2.2. These terms and conditions, any Supplemental Information and our privacy policy all apply to any Booking you make with us.
 
2.3. In addition to these terms and conditions, any Supplier you may use may have its own applicable terms and conditions which apply to its products and services.
 
2.4. On payment of the first Scheduled Payment by you and confirmation by us that your Booking has been accepted, a Booking will be created. Once a Booking has been made, there is a binding contract in place between you and us. By making a Booking, you accept these terms and conditions, including the change of date and cancellation charges in clauses 4 and 5. Please check the Confirmation Documents very carefully. If the Confirmation Documents contain any errors, omissions or discrepancies or if you do not receive Confirmation Documents after you believe you have completed your Booking, please contact us immediately.
 
2.5. You have to be at least 18 years old to make a Booking.
 
2.6. You agree that your personal data has been given to us for the purposes expressed in our privacy policy and, in providing us with your contact details or those of your partner you consent to our use of these contact details in all later correspondence between you and us. Please ensure that the contact details you have provided are correct and advise us immediately if those details change.
 
2.7. We reserve the right to amend these terms and conditions at any time and you should therefore check them prior to making a Booking. The terms and conditions applying to your Booking will be those in place on the date that you make your Booking.
 
2.8. VAT will be charged at the prevailing rate on the day payment is received and is subject to change.
 
3. Scheduled payments
3.1 All deposits are non-refundable and non-transferable.

1. A non-refundable, non-transferable deposit of 25% of the total cost of your catering package is required to be made to us in cleared funds, along with a completed confirmation form, before your booking is confirmed.

 

1. A further 50% is required 6 months prior to the event

 

1. The final 25% is due 3 months prior to the event.

 

1. Payment can be made by cash or bank transfer to

Tomas Javier Sanchez Merono - Paella Market Ltd
Metro Bank sort code 23-05-80 Account number 420 178 17

1. The Company reserves the right to charge interest (at the higher of the rate of 8% and the rate specified from time to time in the Late Payment of Commercial Debts Act on late payments).

 
4. Prices

1. Minimum orders
2. For events to be celebrated on Monday, Tuesday, Wednesday, Thursday and Friday the order must have a minimum value of £600.
3. For events to be celebrated on Saturday the order must have a minimum value of £1,000.
4. For events to be celebrated on Sunday the order must have a minimum value of £1,500 .
5. Some dates we can have more than one function and in this case, we can reduce the minimum order amount. Please ask us about it.

 

1. All prices listed on this menu price list are VAT exempt except where otherwise specified.

 

1. If the rate of VAT increases, we reserve the right to increase the total cost of the event by the amount specified by the government, on events already booked.

 

1. Prices are based in a buffet servicing style and do not include crockery, cutlery, tablecloths, linen napkins and professional waiting staff. If you need any of these products and services supplementary charge will apply.

 

1. If the number of guests attending exceeds the numbers originally booked, and we are able to cater for them, we will charge, at the prevailing rate, for the greater number.

 

1. If the number of guests is less than originally booked, we will still charge for the numbers ordered.

 

1. Final numbers of guests must be notified to us in writing no later than 14 days prior to the event. After this time if the numbers increase by up to 10 this can normally be accommodated, but this is not guaranted and allowances can’t be made if the numbers drop.

 

1. For a event location of more than 25 miles from London HA7 postcode, travel charges of £2.00 per mile, return included, will apply.

 

1. Gratuities are at your discretion.

 

1. Equipment
   1.  Any equipment, whether owned by The Company or hired on your behalf, lost or damaged by you or any guest will be charged at the full replacement cost.
   2. Additional charges may apply for the hiring of specialist equipment. If so, these will be stated in your catering package.

 

1. Labour
   1. The Company reserves the right to charge (including for any applicable increased or overtime rates) more for staffing costs should any function run on longer than initially planned or detailed in the catering package through no fault of the Company.
2. Corkage
   1. Corkage for wine and champagne is charged at the rate specified in your catering package. This will cover the chilling, serving, glass hire and recycling of empty bottles. A fee can be agreed upon before the event (and if it so this will be stated in the quotation) so there are no hidden charges or unexpected charges after the event.
3. Insurance
   1. Insurance against theft, losses or damage are not included in the catering package.
4. Bad weather
   1. The Company cannot be held responsible in any way for any unsuitable weather conditions
   2. that may arise. The normal cancellation fee will be applicable in these situations.
5. Change of date
   1. A change of date will be treated as a cancellation of your original Booking subject to clause 5 of these terms and conditions and the creation of a new Booking subject to the terms and conditions prevailing at that time.
   2. It is your responsibility to notify your Suppliers of any changes to your event or dates.

 
11. Cancellation by you
11.1. If you wish to cancel your Booking for whatever reason, you must confirm in writing to us that. Your cancellation will come into effect on the date that we receive your written confirmation that your Booking has been cancelled.
 
11.2. If you cancel your Booking, the cancellation fees are equal to the total Scheduled Payments due to us for your Booking by the date of cancellation. You agree to pay us any Scheduled Payments that are due but unpaid at the point that you cancel your Booking.
 
11.3. In addition to the cancellation fees in clause 6.2,
 
11.3.1. if you cancel your Booking less than 6 months before the date of the event, then you shall pay us a further cancellation fee of £1,500 if applicable, or;
 
11.3.2. if you cancel your Booking less than 8 weeks before the date of the event, then you shall pay us a further cancellation fee of £3,000 if applicable.
 
11.4. Notwithstanding clauses 5.2 and 5.3, if at any time we receive a replacement Booking for the cancelled date following cancellation by you, we will refund to you any Catering Fees we have received from you, less the Cancellation Costs.
 
11.5. It is your responsibility to notify your Suppliers of any cancellation. Please note that notifying your Suppliers of a cancellation does not cancel your Booking.
 
11.6. Upon cancellation of your Booking, we will issue an invoice to you for any amounts due in accordance with this clause 5 which shall be payable within 14 days of the date of the invoice. Any subsequent refunds due to you pursuant to clause 5.4 will then be made within 14 days by us following completion of the event for a replacement Booking.
 
12.  Cancellation by Us
12.1. In the unlikely event (and where you are not in breach of these terms and conditions) that it is necessary for us to cancel your Booking, we will notify you as soon as possible and we shall endeavour to offer you alternative dates for no extra cost. In the event that no alternative dates are available or you do not accept the alternative dates offered, then we will refund to you any and all Scheduled Payments that you have paid.
 
12.2. We reserve the right to cancel your Booking and return any funds paid without liability.
 
13. Damage, breakages, theft and guest behaviour
13.1. You are responsible if we suffer any loss as a result of:
 
13.1.1. any breakages or damage to any goods, articles or any other property belonging to us; or
 
13.1.2. theft of any items; whether caused by you, any of your guests or by any of your Suppliers, or by any employee or officer of your Suppliers, and you agree to indemnify us in respect of any such loss except to the extent that such damage is a result of our negligence or wilful misconduct.
 
13.2. We will not under any circumstances accept responsibility or liability in respect of any damage to or loss of any goods, articles or personal property, or property of any kind brought into or left at the venue either by you, any of your guests, Suppliers or by any other person or left or deposited with any of our officers or employees, except to the extent that such damage or loss is due to our negligence or wilful misconduct.
 
13.3. You are responsible for your and your guests’ and your Suppliers' behaviour. If we or our representatives have reason to believe that you, your guests’ or your Suppliers' behaviour is unacceptable, dangerous or unlawful, we or our representatives will at our absolute discretion be entitled to take such action against you, your guests or your Suppliers (as the case may be) as may be necessary to prevent such behaviour continuing, including taking any action necessary to comply with the licensing laws, regulations or conditions or any planning conditions governing the use of the venue.
 
14. Food and drink supply
14.1. You or your guests may not supply or bring at the event any food or drink.
14.2. Notwithstanding clause 8.1, you may supply the following items only:
 
14.2.1. Wedding cake (excluding cheese stack cakes). It is your responsibility to ensure any such food supplies are handled pursuant to any applicable health and safety guidance and regulations, including refrigerated delivery.
 
14.2.2. Confectionery such as children’s sweets which must still be in the original sealed containers in which they were prepared for sale/supply by the manufacturer.
 
14.2.3. Pre-prepared low risk food items for use as a table favour or gift for guests at their place setting.
 
14.3. Before you purchase food and drink supplies or make a commitment please check with us first for approval for any item you wish to supply.
 
15. Information
15.1. Confirmation of final numbers, menus, timings, special dietary requirements and all other details are required at least one month before the event date unless a different timescale is mutually agreed. We cannot guarantee to accept any changes thereafter and no changes will result in a reduction of your final balance.
 
15.2. We use gas cylinders to cook our Paella dishes. The Client have to have permissions to use it at event.
 
15.3. To place our kitchen equipments we need a covert and ventilated space of a minimum 5x3 meters depending of the event size. In case that the client can not offer a ventilated and covered place, we can bring our own gazebos and we will need a outdoor space of 5x3 meters minimum garden, driveway, patio, etc) depending of the event size as well.
 
15.4. We need acces to clear water. In case that we can not have acces to clear water at the event place, The Client has to communicate in advance.
 
15.5. To connect our deep fryers and led flooding lights we need two power plugs with a minimum power of 6000W and 12 Amp
 
15.6. In case that the Client can not offer power plugs we will hire electric generators at an extra cost.
 
16. Event management
 
16.1. We are not responsible for any delays or changes resulting from unforeseeable circumstances or any failure of a third party.
 
16.2. We cannot absolutely guarantee the timings for your event or food service.
 
16.3. If you have chosen any menu items that might cause damage or staining such as red wine or dark sauces, we cannot be held responsible for any damage to property or clothing caused by spillages or such accidents. Our staff will endeavour to take all reasonable care but such accidents in a busy venue are unpredictable. You accept that we cannot be held liable for damage to wedding dresses or other such high value items.
 
16.4. We reserve the right to make reasonable changes without notice to any aspect of the meal and service in the event of circumstances arising beyond our control.
 
16.5. Whilst we will endeavour to clean up any spillages and breakages directly related to the provision of our catering and bar services, we cannot take responsibility for such incidents or accidents not directly related to the catering or bar or for any accidents related to other parts of your event or to activities run by other Suppliers organised by you such as music, dancing or other entertainment.
 
16.6. If at any stage during your event you are in any way concerned about any aspect of our service, please bring it to the immediate attention of the front of house staff in order for us to attempt to resolve the matter. We are largely unable to resolve any such problems after the event.
 
16.7. We use various food images for our marketing, literature, websites and events. Whilst we endeavour to ensure that these are a true representation of food prepared by our chefs, actual presentation and content may vary.
 
16.9. As we are unable to guarantee appropriate temperature controls or product handling we are unable to provide any leftover food for you or any guests to take away from the venue after service has been completed.
 
17. Allergies
17.1. We will endeavour to cater for any special dietary requirements listed in your confirmation of final details. However, we cannot absolutely guarantee the absence of certain food groups (including nuts and gluten) from our food or kitchen.
 
17.2. If you are bringing any food to the Venue, subject to clause 8, you are responsible for notifying us and your guests about any allergens and checking any potential health issues with your guests.
 
18. Transfer or assignment
18.1. A Booking is only valid for the parties named on the Confirmation Documents or as subsequently changed and accepted by us.
 
18.2. A Booking is personal to you and is not transferable either wholly or in part to any other type of event, date or client and cannot be assigned, transferred or sold to another party or varied without prior written consent from us.
 
18.3. We reserve the right to sell or otherwise transfer or assign our rights or obligations under our contract with you.

1. Limitation of liability

 
This clause 14 sets out our entire financial liability to you and the members of your party for whom you have made your Booking, in respect of:
 
19.1.any breach of contract or negligent performance of the booking and payment process for the Venue;
 
19.1.1any breach of contract or negligent performance by us (or our employees or contractors) connected with your Booking;
 
19.1.2. any representations, statements or negligent or harmful acts or omissions arising under or in connection with these terms and conditions.
 
19.2. Nothing in these terms and conditions limits or excludes our liability:
 
13.2.1. for death or personal injury resulting from our negligence; or
 
13.2.2. arising as a result of fraud or fraudulent misrepresentation.
 
19.3. Subject to clause (above), we will not be liable:
 
19.3.1. for the death of or injury to any person attending the event for your Booking or for any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by you in the exercise of the rights granted by these terms and conditions;
 
19.3.2. if we are prevented from or delayed in performing our obligations under these terms and conditions or from carrying on our business or in any way otherwise, by or in respect of acts, events, omissions or accidents beyond our reasonable control, including strikes, lock-outs or other industrial disputes (whether involving our workforce or any other), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire , flood, storm, theft, burglary or malicious acts of third parties;
 
19.4. Subject to clauses 13.2 and 13.3, where we have been negligent and/or breached a contractual obligation to you, we will be liable for any loss or damage you suffer as a result, as long as the loss or damage is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our negligence or breach of contract, or would have been considered by you and us to be a likely consequence of it at the time we entered into these terms and conditions.
 
19.5. Subject to clauses 13.2, 13.3 and 13.4, our total liability in contract, tort (including negligence), breach of statutory duty, misrepresentation restitution or which otherwise arises in any way in connection with your Booking shall be limited to the total Catering Fees for your Booking.
 
20. Data Protection – “Special Category Data”
 
20.1. In discussions with us, you may provide us with special category data about you, where it is relevant or where you would like us to take this information into account in providing services to you. Special category data, under data protection laws, includes information such as: racial or ethnic origin, religious or philosophical beliefs, data concerning health (such as dietary or access requirements) and/or sexual orientation. It is optional for you to provide any of this data to us but we require your explicit permission to use this data and to share it with other entities who need to know it for the purposes of your event.
 
20.2. By providing any special category data, you understand that you are giving your consent to us using your special category information to make recommendations and to provide services to you. You can ask us not to hold this data or restrict our use of it at any time. To find out more about how we will use your data, please find links to our privacy policies below.
 
20.3. When you provide us with “Special Category Data” of others, if you are providing us with special category data of any other individuals (such as your guests) in order to enable us to plan and manage your event (for example, to facilitate their accessibility requirements or handle their dietary needs), you must obtain their consent to collect and share that information with us and any service providers who need to know it in order to plan and manage your event, and you must keep records of that consent for the purposes of your event. We (and any such service providers) will handle this special category data as your data processor and will rely on the consent that you obtain
 
21. Data Protection
Each party shall, at its own expense, ensure that it complies with and assists the other party to comply with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of personal data, including (without limitation) (i) the Data Protection Act 2018 and any successor legislation: and (ii) for so long as and to the extent that the law of the EU has legal effect in the UK, the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable EU regulation relating to privacy (“Data Protection Laws”). This clause 17 is in addition to, and does not reduce, remove or replace, a party’s obligations arising from such requirements.
 
21.1. Data Controller, means a party that determines the purposes and of processing Personal Data.
 
22.2. Personal Data, means any information relating to an individual in accordance with Data Protection Laws.
 
23.3. You and we act as separate Data Controllers under Data Protection Laws, except as set out in clause 18.
 
24.4. We shall only process Personal Data relating to you or individuals whose Personal Data you provide to us in accordance with our privacy policies, as notified to you from time to time. We reserve the right to update our privacy policies at any time.
 
25. PSbyPM as Processor
 
25.1. You shall comply with Data Protection Laws. Please be aware that you may provide us with Personal Data of your guests, suppliers and others which is special category data. This includes racial or ethnic origin, political opinions, religious or philosophical beliefs, data relating to health (such as dietary or access requirements) or data concerning sex life or orientation. In relation to this PSbyPM acts as a Data Processor and you act as the Data Controller. In order for us to process this Personal Data, you must have consent from the individual to whom the Personal Data relates. By providing this type of Personal Data to us, you as Data Controller ensure that you have obtained any necessary consents to enable us to process the Personal Data. The individuals must understand that we will need to share this personal data with anyone who would need to know it for the purposes of the event and you should keep records of these consents V6 May 2022 that you have obtained. Where we act as Data Processor (in handling this type of Personal Data for the purposes of your event), we shall: (i) not engage another processor without your written consent; (ii) only use the Personal Data as you instruct and your instructions are to use only in connection with your event; (iii) ensure persons who process the Personal Data are bound by confidentiality; (iv) ensure Personal Data is secure; (v) assist you in carrying out your obligations as Data Controller under Data Protection Laws as it relates to when we process Personal Data; (vi) delete or return such Personal Data to you after the end of this agreement; (vii) provide you with details to demonstrate compliance with this clause 25.
 
25.2. Types and categories of Personal Data of other individuals that we process on Your behalf:
 
Types of Personal Data
Processed                                    Data relating to individuals provided by you to us.
 
Categories of Personal Data         Processed Data subjects being individuals whose data has             been provided to us by you who are involved in your booking, including special category data you might provide to us (for example relating to religious preferences, dietary requirements or health or accessibility information).
 
Duration of Processing                 Duration of this agreement
 
Nature of Processing                   To carry out services for you in relation to your booking.
 
 
25.3. You will ensure that all Personal Data you supply to us or  is accurate and that all individuals are aware of where they can find our privacy policies.
 
25.4. If a data breach occurs involving Personal Data that you provided to us, we shall notify you without undue delay.
 
26. We shall be relieved of our contractual obligations to the extent that their performance is prevented by, or their non-performance is a direct or indirect consequence of your act, neglect or default or by any circumstance beyond our reasonable control.
 
27. These conditions shall prevail over any terms or conditions contained in any other document whatsoever and shall be deemed to have been read, understood and accepted by you upon making a Booking. No variation shall be effective unless it has been agreed specifically in writing by us or our duly authorised representative.
 
28. The contract between you and us shall be governed in all respects by the Laws of England and you hereby submit to the exclusive jurisdiction of the English Courts.
 
29. Paella Market Limited may directly enforce any provision of these terms and conditions which is expressly, or by implication, for its benefit.
 
30. Subject to clause 23, a person who is not a party to these terms and conditions shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions.
 
It is strongly recommended that you take out a event or wedding insurance.